Ticketing Officer x 2

• Closing date: 10am on 2nd June 2025
• Interviews will be held: 5th June 2025
• Salary: £27,500 per annum (pro rata)
• Contract: Fixed-term – end of December 2025
• Hours: 37 hours per week
• Location: Bradford City Centre Office (City Park)

Bradford 2025 is the fourth UK City of Culture, and for 12-months we’ll be showcasing Bradford’s talents and culture to the world, bringing people and communities together to share this once in a lifetime opportunity.

From New Year’s Day to New Year’s Eve, 2025 is set to explode with more than 1,000 shows, exhibitions and events – by and for everyone and we’re looking for two Ticketing Officers to join our team and help us make Bradford 2025 a huge success.

If you have significant experience of delivering the highest standards of customer service to maximise sales revenue and reach a wide range of audiences, then we’d love to hear from you. Reporting to the Ticketing & Sales Manager you’ll be customer focused, target driven and able to deliver strong results.

Key responsibilities include:

• To act as a representative for Bradford 2025, providing excellent customer service and a positive sales experience to all customers by selling tickets and activities for all ticketed events within the programme.
• Process customer bookings, reservations and donations within the ticketing & CRM system (Spektrix) using payment methods such as credit or debit cards, gift vouchers and cash, all in accordance with GDPR and PCI regulations.
• Provide positive and helpful responses to all enquires and feedback digitally, face to face or telephone, referring to senior staff where appropriate.
• Ensure an excellent working knowledge of the whole Bradford 2025 programme, including providing additional information about the city centre (where to eat, similar activities to the programme, public transport information and so on) so you can support all visitors and provide the best experience possible.