If the headset is uncomfortable against your Cochlear Implant – let us know.

A member of our staff can help you adjust the headset for a more comfortable fit. Simply ask for assistance.

Using Accessories with Your Cochlear Implant

If you have an accessory, such as a Mini Mic or Mini Mic 2+, that you’d like to use with the headset, our staff can help you connect it.

However, you will be responsible for setting up and operating your accessory. For example, if you bring a phone clip that connects with a 3.5mm audio cable, our staff can assist with plugging it in, but you will need to handle the rest of the accessory’s setup.

There are 6 Hearing Loop devices available. If you wish to use one, let us know.

The loop setup has been thoroughly tested by our Access Consultant who is a Hearing Aid and Cochlear Implant user. He is profoundly Deaf.

Please note: turning on the t-loop function on your hearing aid or cochlear implant is your responsibility. If you are not sure how to do this, contact your Audiology Centre for advice or check the manufacturer’s website.

If the loop does not work for you, you are welcome to try using the headphones or the headset speakers. How much you will hear will depend on the following:

• The level and type of deafness you have.
• Every hearing aid is set up differently and can work differently.

Closed captions in the English language are available within the headset. Please let us know if you require these on arrival.

When experiencing the show, if you need access to the quiet space please let one of our staff members know and they will show you to the space.

We want to make our experience accessible for all.

You will be able to control the volume on your headset at any time.

You are welcome to make noise and move around within the rooms of the experience.

At the end of the experience, an ‘off-boarding’ room will be available where you can reflect on the journey and relax before leaving.

There are limited seats available during the experience, please let one of our staff members know should you need to sit down.

Entering the experience is done through one entrance for everyone. On entering the building, everyone will be led to a lift which will take you down to the experience.

There are no steps, the experience is all on one level.

There is space for one wheelchair user per performance slot. If you have any questions about visiting using a wheelchair please contact us on [email protected]

We have ensured that the spaces are wide and will accommodate powerchairs too.

Unfortunately we are not able to accommodate assistance or service dogs at this event due to the nature of the experience.

If you need assistance, please let us know by emailing us at [email protected]